City Retreat City Retreat

Privacy Policy

Last updated: 27 March 2026

This Privacy Policy explains how City Retreat B.V. (City Retreat, we, us, or our) collects, uses, stores, and protects personal data when you visit or use our website, make enquiries or bookings, or otherwise interact with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR).

Privacy Policy

1. Data Controller

City Retreat B.V.
Lijnbaansgracht 111-hs
1016 KT Amsterdam
The Netherlands
KvK number: 86852760
VAT number: NL261332570B01
Email: [bookings@cityretreat.com](mailto:bookings@cityretreat.com)

2. Our Services

City Retreat provides serviced apartments and acts as a provider and manager of accommodation services. This includes handling enquiries, bookings, payments, and customer communications.

3. Personal Data We Collect

  • Identity data (name, surname)
  • Contact data (email address, phone number)
  • Booking and transaction data (reservation details, invoices, payment status)
  • Communication data (messages, enquiries, support requests)
  • Technical data (IP address, browser, device information)
  • Usage data (interaction with our website)
  • Marketing data (preferences and communication history)

4. How We Use Personal Data

We use personal data to:

  • Process and manage bookings
  • Respond to enquiries
  • Provide customer support
  • Send service-related communications
  • Send marketing communications where permitted
  • Improve our website and services
  • Comply with legal obligations

5. Legal Basis for Processing

  • Performance of a contract (booking and service delivery)
  • Legal obligations
  • Legitimate interests (business operations, fraud prevention, improvements)
  • Consent (marketing and cookies)

6. Payments

We accept payments via bank transfer, PayPal, and Wise. Payment providers process your data in accordance with their own privacy policies.

7. Cookies and Tracking Technologies

We use cookies and similar technologies, including Google Analytics, Google Tag Manager, Hotjar, and Meta (Facebook), to analyse usage, improve performance, and support marketing activities.

You can manage cookies through your browser settings. Some cookies are necessary for the functioning of the website.

8. Marketing Communications

We may send you marketing communications where you have given consent or where permitted by applicable law. You can unsubscribe at any time via the link in emails or by contacting us.

9. Data Retention

We retain personal data only as long as necessary:

  • Booking data: typically up to 6 months after completion
  • Enquiry data: typically up to 7 weeks after the enquiry period
  • Marketing data: until you withdraw consent

10. Sharing of Personal Data

We may share personal data with service providers including payment processors, analytics providers, hosting providers (Cloudflare), and communication tools, where necessary to operate our business.

11. International Data Transfers

As we operate worldwide, your data may be transferred outside the European Economic Area. Where this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses.

12. Your Rights

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to object
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint

You can exercise your rights by contacting us at [bookings@cityretreat.com](mailto:bookings@cityretreat.com).

13. Complaints

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

14. Security

We implement appropriate technical and organisational measures to protect personal data.

15. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.